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Dream lofty dreams, and as you dream, so shall you become. Your vision is the promise of what you shall at last unveil

“Dream lofty dreams, and as you dream, so shall you become.  Your vision is the promise of what you shall at last unveil.”
John Ruskin

Do not loose your inward peace for anything whatsoever

“Do not loose your inward peace for anything whatsoever.”
St. Francis de Sales

Go and wake up your luck!

“Go and wake up you luck!”
Proverb

Patterns for Customer Relationship Management

Here are a number of patterns for common Customer Relationship Management strategies:

Up-sell product versions
Sell the services
Sell the warranties
Sell the prerequisites
Sell perks (priority, etc.)
Sell licenses for extended use
Retain existing customers
Increase the share of expense of existing customers
Reach out to new customers
Penetrate under-served segments
Introduce new products and services
Use new channels
Expand the use of existing channels
Enter new markets
Tighten [...]

Email is still the King for Global Teams

PM Network , PMI monthly magazine, had a survey last July (2007): When working with a global team, which communication method do you use most frequently?
Response was:

Email – 65%
Phone – 18%
Video conferencing – 5%
Message board  or internal blog – 2%
Face-to-face meeting – 2%
Other media – 9%

Leading risk takers

“To build a culture of risk-takers, you have to highly publicize and recognize the guy whose efforts didn’t pan out.”
Robert Knowling, Covad Communications

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