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Show what you mean

“Saying what you mean” may be a great way to build a strong friendship. It is not, however, a great way to build website navigation, or a presentation visual.
It is not that words are lame. They are wonderful, precise, meaningful. But they do not provide the immediate understanding visuals carry. Reading is a complex, fairly [...]

The 3 Concentric Views: Strategic, Operational & Tactical

This series of patterns patterns for thinking and visualizing reality.
Principle of the pattern
The same reality can often be seen differently depending on the perspective you you observe it from. This is true for a landscape, a scene, as illustrated (more or less successfully) by the recent movie Vantage Point. In the movie, various characters see [...]

Getting started with visual communication

Written communication has captured for centuries the lion share of communication. From the memo to the sales letter, to the meeting minutes, most interactions at work are initiated, supported or summarized through words. Yet, there are things that words can hardly convey. And as subtle, coherent, comprehensive and precise words can be, they remain a [...]

Quality > Immediacy (in communication, at least)

Early 2004, Meg Whitman, eBay’s CEO took the drastic decision to banish all wireless devices from her Monday staff headquarters meetings. She then reported some push back from the eight top executives who regular attended. But she argued that “personal interaction is much important than instantly answering emails”.

A great way to grab the attention of people

I have been working in the new offices of nexB, in San Carlos. Their offices have a shared kitchen, managed by some really nice but unconventional people. Over time, daring ways to convey important admin messages have become a habit. The latest that caught inadvertently my eye was stuck to the fridge.
I could not resist [...]

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